FAQ

Creating an account is quick. Click the ‘Sign Up’ or ‘Register’ button on the site, provide your name, date of birth and email address, choose a secure password and confirm your country and currency (note MeVu lists Bitcoin and USD among its currencies). You may be asked to enter a promo code if you have one. After registration you’ll usually receive a confirmation email — follow the link to verify your address. To complete your profile you may be prompted to add payment details and complete verification documents before you can withdraw. If you have any trouble, use live chat or email service@mevucasino.com for support.

MeVu offers a variety of welcome offers, including several Bitcoin promotions and matched deposit bonuses (for example, percentage match packages and crypto welcome bundles). Offers often include a mix of free bets, matched deposits and sport-specific bonuses for poker or sports betting. Bonus terms differ per offer — check the promotion page for eligibility, wagering requirements, maximum bet limits and game restrictions. For a full list of current deals and step-by-step claim instructions visit our promotions page at /bonuses.

No-deposit offers change frequently and may be region-specific. MeVu occasionally runs no-deposit promotions or awards small free bet credits for new or returning players, but these are time-limited and subject to strict terms, including wagering requirements and game eligibility. Always read the promotion’s full terms and conditions before claiming and contact support if you’re unsure whether you qualify.

MeVu accepts a wide range of payment methods, including card payments (Visa, American Express), bank transfers, a number of e-wallet and voucher options, and multiple cryptocurrencies such as Bitcoin and Tether. Availability depends on your location and chosen currency. To deposit, go to the cashier, select your method and follow the prompts. Withdrawals require account verification and may be processed to the same method used for deposit where possible. Processing times vary: crypto payments are generally fastest, often processed within hours to a day, while card and bank transfers can take several working days. Check the cashier for minimum/maximum limits and fees, and contact support if you have questions.

Wagering requirements (sometimes called playthrough) tell you how many times you must stake bonus funds before a withdrawal is allowed. For example, a £10 bonus with a 30x wagering requirement means you’d need to place £300 of qualifying bets before you can withdraw winnings generated from that bonus. Different games contribute differently to wagering: slots usually contribute 100%, while table games and live dealer games often contribute less or are excluded. Bonus offers may also include maximum bet limits, odds restrictions and time limits. Always read the specific bonus terms and use the site’s bonus calculator if provided to plan your play.

Yes. MeVu’s site is mobile-responsive and designed to work on modern smartphones and tablets without needing a separate app. You can register, deposit, claim promotions, play most games and contact support from a mobile browser. Performance may vary by device and browser, so ensure your operating system and browser are up to date for the best experience. If you encounter issues on mobile, try clearing your browser cache, switching browsers or connecting to a different network.

MeVu features titles from a broad range of providers, including Real Time Gaming, Spinomenal, Rival Gaming, Top Trend Gaming (TTG), Genesis Gaming and others. You’ll find a mix of video slots, classic slots, table games, poker, and branded or progressive jackpot titles. Availability of specific games can vary by region and by the device you use. If you’re looking for a particular title or provider, use the site’s search or game filters, or ask support to confirm availability.

Regulatory details can change, so MeVu publishes current licence and regulation information in its terms and on the footer of the site. If you need confirmation of the operating licence that applies to your country, check the site’s terms and conditions or contact customer support. Being informed about licensing helps you understand the standards of player protection and dispute resolution in place for your account.

To comply with anti-money laundering and safety checks, MeVu may request identity and address verification before allowing withdrawals. Typical documents include a valid passport or driving licence, a recent utility bill or bank statement showing your name and address, and evidence of your payment method (for example, a photo of your card with the middle digits covered). If you deposit using crypto, you may be asked for wallet or transaction details. Provide clear, colour scans or photos and ensure documents are up to date; this helps speed up processing.

First, try basic steps: refresh the page, clear your browser cache, switch to a different browser or device, and check your internet connection. If games won’t load, ensure your browser allows third-party cookies and that any ad blockers are disabled for the site. For payment or account-specific issues, check your email for any messages from MeVu that may explain holds or verification requests. If the problem persists, contact live chat for fastest help or email service@mevucasino.com. If you need to speak by phone, use the numbers listed on the site to reach general or casino support.

MeVu takes player protection seriously. Tools commonly available include deposit limits, session time reminders, self-assessment tests and temporary or permanent self-exclusion options. For UK players, registering with GamStop is recommended if you want a national self-exclusion service. MeVu also encourages use of resources such as GambleAware and BeGambleAware for independent advice and support. If you feel your gambling is becoming problematic, contact support to discuss limits or exclusion — and seek professional help where needed.

MeVu uses industry-standard measures to protect personal and payment information, including secure connections and data protection practices. Full details are in the site’s privacy policy and terms of service. For customer support, options include the on-site FAQ, live chat for quick queries, email at service@mevucasino.com and phone lines for general and casino support (General Support: 1-888-223-0000; Casino: 1-866-224-1324). For faster resolution, include your account details and a clear description of the issue when you contact the team.