Support

If you prefer an immediate reply, our live chat is the quickest way to reach us. Available 24/7, our agents normally respond within a minute and will stay with you until your issue is resolved. If you’d rather speak with someone, we offer telephone support on two dedicated lines: General Support on 1-888-223-0000 and Casino enquiries on 1-866-224-1324. Phone waits are typically short, and complex matters can be escalated to a specialist while you’re still on the line.

Send an email — clear answers, typically within a day

For less urgent enquiries or when you need to attach documents, email service@mevucasino.com is monitored around the clock. We aim to reply to emails within 12–24 hours; for routine questions you can expect a same‑day response and more complex cases are prioritised and tracked until fully resolved.

Find instant answers — our helpful FAQ and help centre

Many common questions about accounts, deposits, withdrawals and gameplay are answered in our FAQ and help centre, available at any time. Whether you’re checking wagering requirements, how to verify your account or what to do if a game freezes, the help centre is the fastest way to get straightforward guidance without waiting for an agent — visit our FAQ for quick solutions.

Payments and verification — transparent timing and support

Our team is experienced with a wide range of payment options, including major cards (Visa, American Express), bank wire, Rapid Transfer, e-wallets and cryptocurrencies such as Bitcoin, Bitcoin Cash and Tether. If you need assistance with a deposit or withdrawal, we’ll explain expected processing times and any verification steps. Identity checks usually complete within 24–72 hours, while withdrawal times can vary by method — crypto transfers are subject to blockchain confirmations and bank transfers may take longer. If something takes longer than expected, contact us and we’ll investigate and keep you updated.

Personal, knowledgeable help — we’re on your side

Our support staff are trained to handle account queries, payment issues, technical problems and gameplay questions with empathy and professionalism. If your concern requires a deeper look, we escalate it to a specialist team and keep you informed at every stage. We treat your account privacy seriously and will never ask for unnecessary information — only what’s needed to resolve your issue securely.

Always here for safer play — tools and responsible gambling support

MeVu Casino is committed to safe play. If you need help setting deposit limits, using reality checks or registering for self‑exclusion, our team can guide you through the options and the process. We also signpost independent help such as GamStop and GambleAware for additional support. If gambling feels less like fun, please contact us or one of these organisations — we’ll help you take the next step.

We want contacting support to feel easy and welcoming. Whether you pop into live chat, call our numbers, send an email to service@mevucasino.com or check our help centre, expect clear, friendly guidance and prompt action to get you back to enjoying your experience.