Terms and Conditions

These terms and conditions set out the main rules that apply when you access or use the MeVu Casino website, create or use a player account, play casino games, take part in promotions, or use any related services provided through the platform.

By visiting the site, registering an account, making a deposit, placing wagers, or otherwise using the service, you agree to follow these conditions of use. If you do not agree, you should not use the website or create an account.

This page is designed to explain, in clear language, what you can expect from the service and what MeVu Casino expects from you as a player.

Who can use MeVu Casino (adults only)

MeVu Casino is intended for adults. You must be of legal gambling age in the place where you are located when you use the site.

It is your responsibility to make sure that online gambling is lawful in your jurisdiction and that you are allowed to access the service. MeVu Casino may restrict or block access in certain countries or regions, and it may refuse registration or limit service availability where required for legal, regulatory, or risk reasons.

Getting started: account registration rules

To use the full service (including deposits, gameplay, withdrawals, and promotions), you will need to register a player account. When you register, you agree that:

• the details you provide are accurate, complete, and kept up to date
• your account is registered in your own name
• you will not create more accounts than the operator permits
• you will not use the service on behalf of another person

MeVu Casino may decline registrations, restrict account functions, or request further information if details appear incomplete, inconsistent, or not verifiable.

Identity checks (verification) and why they happen

MeVu Casino may ask you to verify certain details before you can deposit, withdraw, or access some features. These checks help protect players and the operator, and may be required to meet compliance, security, and fraud-prevention obligations.

Verification requests can include (for example) documents or information to confirm your:

• identity and age
• address
• payment method ownership
• account security details

If verification is required, you agree to provide information that is genuine and readable. Until checks are completed, certain actions (such as withdrawals, bonus conversion, or account changes) may be limited.

Your account: security and personal use only

You are responsible for keeping your login details confidential and for any activity carried out through your account. If you believe someone has accessed your account without permission, you should contact support as soon as possible.

Player accounts are personal and must not be shared, transferred, sold, or used by another person. This includes letting friends or family members play on your account, even if they use your device or payment method.

Deposits, withdrawals, and account balances: what to expect

MeVu Casino offers a range of payment options, which may change over time. Availability can depend on your location, the chosen payment method, account status, and verification stage. Processing times and limits may vary, and some transactions may involve additional checks.

When you request a withdrawal, MeVu Casino may review the request before approval. This can include reasonable checks to confirm identity, validate payment method ownership, and assess account activity for security and fair-use purposes.

Your account balance reflects the funds available for wagering and withdrawals, subject to any applicable restrictions (for example, bonus conditions, verification holds, or pending transaction reviews). Where needed, MeVu Casino may correct balances to address clear errors or technical issues in a fair and reasonable way.

Bonuses and promotions: important bonus terms to read

From time to time, MeVu Casino may offer bonuses, free spins, free bets, reload offers, or other promotions. Each offer can come with its own additional rules, which apply alongside these site terms.

Promotion rules may include (where relevant):

• eligibility requirements (such as new players only, selected payment methods, or excluded locations)
• wagering requirements before bonus funds or winnings can be withdrawn
• time limits to use a bonus or meet wagering requirements
• game restrictions (some games may contribute differently to wagering)
• limits on conversion, stake size, or maximum withdrawal where stated in the offer’s terms

You should always review the specific promotion rules before opting in or claiming an offer. If there is a conflict between these general terms and a specific promotion’s terms, the promotion’s terms will apply to that offer. Where available, you can also review dedicated promotion rules on the Bonus Terms page.

Game access and platform availability can change

MeVu Casino aims to provide a stable and enjoyable service, but access to games, promotions, and features may vary depending on location, device compatibility, software updates, maintenance, and technical factors.

Some games or features may be added, removed, suspended, or limited at any time. MeVu Casino does not guarantee that any particular game, payment method, promotion, or feature will always be available.

Fair play: keeping the platform safe for everyone

By using the service, you agree to play fairly and use the platform only for lawful purposes. In particular, you must not:

• provide false, misleading, or stolen personal information
• attempt to manipulate outcomes or exploit the platform, games, or promotions
• engage in fraud, collusion, money laundering, or chargeback abuse
• use unauthorised software, scripts, bots, automation tools, or methods designed to gain an unfair advantage
• claim promotions in a way that reasonably appears to be bonus abuse (for example, using multiple accounts or coordinated activity)
• allow anyone else to use your account or place wagers on your behalf

MeVu Casino may review play patterns and account activity to help protect the integrity of the service and other players.

When MeVu Casino may restrict service or take action

MeVu Casino may refuse service, restrict access, suspend or remove promotions, place holds on transactions, or close an account where it reasonably believes that:

• the rules have been broken
• requested verification is incomplete or cannot be confirmed
• account activity indicates misuse, fraud, or security risk
• a legal or compliance obligation requires action

Where practical, MeVu Casino will aim to handle issues proportionately and communicate with you through available contact channels. Any remaining balance handling will depend on the circumstances, including verification status and any applicable checks.

Errors, mistakes, and technical problems: how they’re handled

From time to time, technical issues can occur. This may include game malfunctions, interrupted sessions, display errors, pricing or odds errors, incorrect bonus awards, or inaccurate balances shown on screen.

If a clear mistake or technical error occurs, MeVu Casino may correct the error and take reasonable steps to address the impact. This can include adjusting balances or reversing transactions that resulted directly from a malfunction or obvious system issue. MeVu Casino will aim to do so fairly and consistently.

Responsible gaming: gambling as entertainment

Gambling should be treated as entertainment, not a way to make money. MeVu Casino encourages players to stay in control and use responsible gaming tools where available, such as deposit limits, time reminders, cool-offs, and self-exclusion.

If gambling stops feeling fun, consider seeking support from BeGambleAware and exploring self-exclusion options such as GamStop. More guidance and safer play information may be available on the Responsible Gaming page.

Intellectual property: using the site content properly

The website design, branding, logos, text, graphics, software elements, and other original content on the MeVu Casino platform belong to MeVu Casino or its licensors.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform may be provided or supported by third parties, including game providers, payment processors, identity verification services, and hosting or security partners.

Because these services rely on external systems, availability and performance can be affected by third-party operational limits, maintenance, or outages. Where the site links to third-party websites or tools, those services may have their own terms and policies that you should review.

Liability: reasonable limits and shared responsibility

MeVu Casino works to provide a secure, well-run service, but it cannot accept responsibility for losses or damages caused by circumstances outside its reasonable control. This can include:

• interruptions, delays, or technical failures
• device or browser incompatibility
• issues caused by third-party providers (such as payment processing delays)
• user error (for example, incorrect details entered or misuse of account features)
• events such as severe outages, natural events, or other force majeure circumstances

Nothing in these terms limits any rights you may have under applicable law that cannot be excluded.

No guarantees about uninterrupted service

The website, games, and services are provided on an ‘as is’ and ‘as available’ basis. MeVu Casino cannot guarantee uninterrupted access, constant availability, or error-free operation at all times. Scheduled maintenance and unexpected technical issues may occur.

Updates to these terms

MeVu Casino may update these terms from time to time to reflect changes to the service, security standards, legal requirements, or operational needs. The most recent version published on the website applies from the date it is posted, unless stated otherwise.

You are encouraged to review this page periodically. Continued use of the platform after changes are posted means you accept the updated terms.

Related policies you may need to read

These site terms work alongside other policies and supporting pages that explain how the platform operates. Depending on how you use the service, you may also need to review:

• the Privacy Policy
• the Cookie Policy
• bonus-specific rules and promotion conditions
• anti-money laundering and know your customer requirements (where applicable)

Contacting MeVu Casino

If you have questions about these terms, your account, payments, or the way the service works, you can contact MeVu Casino using official support channels, including email at service@mevucasino.com. Support options shown on the website (such as live chat or FAQs) may also be available depending on your location and device.

Using MeVu Casino comes with shared responsibilities: the operator provides the platform and rules for fair access, and players use the service honestly, securely, and within the conditions set out above. By continuing to access the site or use your account, you agree to follow these terms and any related policies that apply to your play.